MINUMUM ORDER: We don’t have a minimum! Order just one item if that’s all you need - we don't charge setup fees. We give a 10% discount for 10 or more of the same design.
DESIGN SIZE: The largest design we can make in one go is 14” x 14”. The embroidery frame can also be moved to accommodate larger designs, but since the fabric must be repositioned this can introduce small imperfections.
IMAGE TYPE: Think of embroidery as a paint-by-number with thread. Gradients (shifts from one color to another) don’t work, because each area is made from a single color of thread. For this reason photographs, sketches and 3D-rendered images are typically unsuitable for embroidery. Depending on the image, we may be able to clean it up in Photoshop for an additional fee.
IMAGE RESOLUTION: If your original image is at least 200 dpi at the size you want your patch, we should be able to drop it directly into the embroidery software to make a design. That means if you're using an image you found online (which are typically 72 dpi) it must be at least 3 times larger than you want your patch to be. If your image is lower resolution it may or may not be suitable, and we may charge an additional fee (agreed on in advance) to clean it up in Photoshop.
DESIGN DETAILS: The narrowest line we can embroider measures approximately 1/8”. Anything narrower than this may come out as a blob at best, or jam up the machine’s needle at worst. Keep this in mind when looking at outlines in your design, or for narrow letters and serifs on text patches.
PRICING: All prices are determined by a formula that includes the number of colors and the number of stitches in your design, plus any applicable Photoshop fees. Small, single-color patches start at $7; additional colors cost $.50 each. Photoshop time is billed at $18/hour. We provide 10% discounts when you purchase 10 or more of the same item, and free tracked and insured shipping is provided when you purchase 20 or more patches.
HOW DO I PAY?: Once you approve a design and price, we will send you a detailed invoice via PayPal, which includes PayPal Buyer Protection on all transactions.
Email firstname.lastname@example.org for a free quote. Please include as much detail as possible in your message, including the size and colors you would like your patch to be, and image attachments or links.
Chi from Chobits
Audrey Hepburn inspired wedding gown
Green Lantern paintball patches; photo courtesy Heidy Clark
Dagorhir belt flag tournament prizes
My Little Pony fan vest patches; photos courtesy Zack Houze
Saddle blanket decorations; photo courtesy Kimberly Beldam
Custom colors for an existing patch design; photos courtesy Tony Tenring
Dagorhir battle standard
Q: Can I wash my embroidered items?
A: Of course! All patches and embroidered garments are washable. If you're concerned about an embroidered garment with an exposed back side unraveling in the wash, you can put a dot of fabric glue on each trimming point. Iron-on patches should not be placed in a hot dryer, which can melt the adhesive, but can be placed in a low dryer.
Q: Can I iron my embroidered items?
A: Definitely. Use the Polyester setting on your iron; anything hotter, and it could melt the threads.
Q: What kind of thread do you use?
A: 100% polyester Isacord embroidery thread.
Q: What kind of embroidery machine do you have?
A: We have a Brother Entrepreneur Pro PR1000e for shop use, and a Brother PE770 for convention demonstrations. In the past we have also used Husqvarna-Viking Topaz 30, Husqvarna-Viking H-Class, and Singer Futura CE-250, but would NOT recommend getting any machines from these brands; they were in the shop more than they were in use. If you're looking for a starter machine, check out the Brother SE400 combination sewing and embroidery machine for a highly reliable low-cost machine.
Q: What embroidery software do you use?
A: We use Embird. It's more user-friendly (and significantly less expensive!) than Brother's proprietary software.