Full payment for small merchandise, whether stock or custom, is required before shipping.
For costume orders, prop orders or large custom embroidery orders, the full cost of materials and occasionally an additional down payment on labor costs are required up front before we can begin working on your order. The balance is required before the order will be shipped. Deposits and PayPal service fees are non-refundable.
Returns and exchanges available on a case-by-case basis. Contact firstname.lastname@example.org for assistance. No returns or exchanges on custom merchandise unless the merchandise is defective, not as agreed upon, or not shipped by the date specified by the client before any refunds are made. PayPal service fees are non-refundable on all orders. Once your items have shipped, shipping fees are non-refundable.